Grand Hyatt Kuala Lumpur

Data aggregated from FlyerTalk and various blogs, tallied to give a rough idea of your chances at an upgrade.

8 stays reported, newest first

• Globalist · Jul 2024Blog

  Status

  Globalist

  Upgrade

  Suite, with a suite upgrade award

  Room

  Grand Suite (SUA) → Premium suite (Twin Towers view)

  Lounge

  Given

  Welcome amenity

  Given

  Six nights, with the Petronas Twin Towers view added on arrival. The Grand Club team arranged a birthday cake for a friend.

  Read the post on Blog ↗
• Dec 2022FlyerTalk

  Upgrade

  Suite, offered without asking

  Room

  Grand Executive suite (35th floor)

  Lounge

  Given

  The 1,500-square-foot suite came on a second visit within ten days. A lounge staffer even fetched a forgotten knife unprompted.

  Read the post on FlyerTalk ↗
• Globalist · Oct 2022FlyerTalk

  Status

  Globalist

  Upgrade

  Better view, offered without asking

  Room

  Tower View Room

  The executive lounge was closed for weekday breakfast with no warning, and housekeeping missed a day and was late with turndown. Would not return.

  Read the post on FlyerTalk ↗
• GlobalistBlog

  Status

  Globalist

  Upgrade

  Suite, offered without asking

  Room

  Entry-level King room (cash) → Grand Executive Suite (1,636 sq ft)

  Breakfast

  Buffet only

  Lounge

  Given

  A Globalist stayed two nights solo on a cash booking of an entry-level king room and was upgraded before arrival, with no suite upgrade award used, to the premium Grand Executive Suite at 1,636 sq ft with a separate living room, dining room and guest bathroom, a treat the Grand Club representative stressed should not be expected every time. He was escorted to check in at the Grand Club, where staff learned and used his name throughout, and chose the far more extensive international buffet at THIRTY8 over the quieter club breakfast. The club also offered afternoon tea and a full evening dinner service with a carving station that could replace a restaurant meal. He rated service and the property at Park Hyatt level and said he would return without hesitation, with the two-elevator trip to rooms and the roughly 50 to 90 minute airport transfer as the only downsides.

  Read the post on Blog ↗
• Blog

  Upgrade

  Specialty suite, with a suite upgrade award

  Room

  Standard room (cash, 600 MYR / ~$200 per night) → Grand Suite (29th floor, over 1,000 sq ft)

  Breakfast

  Buffet only

  Lounge

  Given

  Welcome amenity

  Given

  On a two-night cash stay at 600 MYR, about $200 per night, the reviewer applied an expiring confirmed suite upgrade from the old Diamond tier and was confirmed into a Grand Suite of over 1,000 sq ft, with the suite ready on a 9 a.m. arrival. A bottle of red wine, a fruit bowl and a card from the general manager were waiting, along with complimentary jars of cookies and nuts. He called the physical hotel possibly his favourite Grand Hyatt and praised the location under a 10-minute walk from Suria KLCC, but found the Grand Club breakfast on the 37th floor the most lacklustre he had seen at a Hyatt in Asia, limited largely to continental items and cooked-to-order omelets, with the evening spread of salad, satay and cheese only somewhat better. Status is recorded as unknown because the review uses the legacy Diamond tier name, which has no canonical slug.

  Read the post on Blog ↗
• GlobalistBlog

  Status

  Globalist

  Upgrade

  Higher room category, offered without asking

  Room

  1 King Bed Deluxe Room

  Lounge

  Given

  Late checkout

  Honoured

  Checked in at the Grand Club around 12:30pm. Late checkout was 6pm, past the standard 4pm.

  Read the post on Blog ↗
• GlobalistBlog

  Status

  Globalist

  Upgrade

  Suite, offered without asking

  Room

  Entry-level King room → Grand Executive suite

  1,636 square feet, with a living room, dining room, guest bath and walk-in closet. Club staff made clear not to expect it every time.

  Read the post on Blog ↗
• DiscoveristFlyerTalk

  Status

  Discoverist

  Upgrade

  Specialty suite, offered without asking

  Room

  Deluxe Twin Towers view room (cash) → Twin Towers view suite (premium suite)

  Breakfast

  Not eligible

  Lounge

  Did not use it

  A surprise suite upgrade showed up in the app. Booked suites come with breakfast and club access at any status, but this upgrade did not.

  Read the post on FlyerTalk ↗