Hana-Maui Resort

Data aggregated from FlyerTalk and various blogs, tallied to give a rough idea of your chances at an upgrade.

8 stays reported, newest first

• Mar 2023Blog

  Upgrade

  Suite, offered without asking

  Room

  Garden view room (points, 30,000/night) → Oceanfront bungalow suite (cabin 506)

  Breakfast

  Restaurant or F&B credit

  Welcome amenity

  Given

  For a late March stay the reviewer redeemed 30,000 points per night instead of paying about $900 cash, with the $45 nightly resort fee waived on points, and had a Globalist friend make a Guest of Honor booking so Globalist benefits applied, including an upgrade, 4 p.m. late checkout subject to availability and free breakfast for two; her own elite status is not stated, so it is recorded as unknown. She was upgraded from a garden view room to an oceanfront bungalow suite, cabin 506 at over 600 square feet, a room type costing nearly $300 more per night than garden rooms, and the room was ready an hour early. Arrival brought kukui nut leis and POG juice, plus a welcome letter with a $15 on-site market credit. Globalist breakfast carried a $42 per person allowance and the resort removed all breakfast charges even after they went slightly above it, over dishes such as saimin at $20 and mochiko pancakes at $24. She called it one of her best Hyatt redemptions yet.

  Read the post on Blog ↗
• Dec 2021FlyerTalk

  Room

  bungalow

  Breakfast

  Full: buffet and à la carte

  A December storm left the wifi too slow for remote work, and food trucks were the best food when open. Planning five days next time.

  Read the post on FlyerTalk ↗
• Discoverist · Sep 2021FlyerTalk

  Status

  Discoverist

  Upgrade

  None

  Room

  King Studio Partial Ocean View (30k points) → room 30 (Studio King Partial Ocean View)

  Biggest letdown of the trip for the price. The room bottomed out at 77.5 degrees with 72% humidity, and the bed was awful.

  Read the post on FlyerTalk ↗
• Aug 2021FlyerTalk

  Upgrade

  One-bedroom suite, offered without asking

  Room

  ocean front premium suite (South side)

  Breakfast

  Full: buffet and à la carte

  A true ocean-front suite with an oversized lanai and four lounge chairs. Breakfast was good, and so was the Thai food truck.

  Read the post on FlyerTalk ↗
• Jul 2021Blog

  Upgrade

  Suite, after asking

  Room

  Base room (points, 30,000/night, Guest of Honor booking) → Oceanfront Bungalow Premier Suite (suite 509, then suite 205 for the second night)

  Breakfast

  Restaurant or F&B credit

  Welcome amenity

  Given

  Over the Fourth of July holiday a two-night Guest of Honor stay was booked for 30,000 points per night, against paid rates around $750 per night plus a $43 daily resort fee that is waived on award stays, so Globalist perks applied though the reviewer's own status is not stated and is recorded as unknown. The initial base room, room 44, was dark, hot with no air conditioning, dated and had a dead cockroach under the sink. After seeing an Oceanfront Bungalow Premier Suite open in the app he called the front desk; the agent could not see it in his system but dug into it and moved them, first to suite 509 and then to the nearly identical suite 205 for the second night because the same suite was not open both nights. The Globalist breakfast benefit was a $42 per person per day credit that also covered breakfast delivered to the room including gratuity, apart from a $7 delivery charge, though alcoholic drinks were charged. POG juice was served on arrival, staff including the front-desk agents who managed the moves were praised warmly, and he called the stay absolutely incredible, with his only regret being not staying longer, while warning that the garden side feels like a different, inferior resort.

  Read the post on Blog ↗
• Globalist · Jul 2021FlyerTalk

  Status

  Globalist

  Upgrade

  None

  Room

  ocean view (full rate) → ocean view bungalow 305

  Full rate, and the view was mostly the bungalow below. The hotel had no record of an April stay, and management never responded.

  Read the post on FlyerTalk ↗
• Globalist · Jun 2021FlyerTalk

  Status

  Globalist

  Upgrade

  Higher room category, after asking

  Room

  partial ocean view standard room (points) → ocean view bungalow #307 (last 2 nights)

  Breakfast

  Full: buffet and à la carte

  Not offered a bungalow at first, though one showed open on arrival day. Old bathrooms, good Hana Ranch breakfast, but Category 7 felt too rich.

  Read the post on FlyerTalk ↗
• Globalist · Apr 2021FlyerTalk

  Status

  Globalist

  A perfect end to Maui after a hectic week in Wailea. Pick the three-digit ocean-view bungalows across the road over the two-digit garden-view ones.

  Read the post on FlyerTalk ↗